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"Unable to verify payload signature" on some Android phones only.

So we have this weird saying "Unable to verify payload signature" only in some Android phones. My colleague has 'infinix X655C" Android phone with Android version 10. It keeps throwing this error when he tries to sign the transaction(works for login through). But if I try to sign the same transaction by importing the same account in my Android or IOS it works. So don't know what exactly is going on here?

Error Image:
Whats-App-Image-2022-06-20-at-9-28-26-PM.jpg

Signing Img:
Whats-App-Image-2022-06-20-at-9-28-26-PMa.jpgWhats-App-Image-2022-06-20-at-9-28-26-PMa.jpg

Payload Reference number:
34118a0d-2115-4131-a2b4-e7d930f4f7e9